Help - Frequently Asked Questions


What can you do with Kahlown?

Record full screen Record whole screen of computer.
Record workin area Record working area of the screen.
Record selected region or part of screen. Record selected part of the screen.
Record audio from mic Record audio along from Microphone.
Video Tutorials Create video tutorials having smooth video of the computer screen including the pointer with circle around the pointer.
Compress video with codec Compress video file using one of the codecs available.
Capture image of full screen Capture full screen.
Capture working area of screen Capture working area of the screen.
Capture screenshot of selected region or area. Capture selected part of the screen.
Capture screenshot of a window Capture screenshot of a window.
Capture video games into video file Record video games to video file
Create screencast videos Create screencast videos
Created video presentations Create presentations or demo videos
Monitor children's online activity Monitor children while they are using computer with stealth mode (spy).
Tracks kids online Track kids when they are online (Facebook, Twitter, Yahoo, MSN,AOL).
See what kind of media content is viewed on your compouter See what kind of media content is viewed on your computer.
Track what others do on your computer when you are away. Track what others do on your computer when you are away.
Find what sites are opened on yoru computer which bring virus See where all the viruses and trojans come from by tracking websites.

How to record full screen?

Select "Record full screen" from the screen recording options in Screen Recording box and click Start Recording button.

How to record working area of the screen?

Select "Record working area of screen" from the screen recording options in Screen Recording box and click Start Recording button.

How to record area of the screen?

Select "Record part of screen" from the screen recording options in Screen Recording box and click Start Recording button. User will be given choice to select part of screen using mouse. Draw a rectangle using the mouse and Kahlown will start recording of that area of screen. Press Control+Alt+F9 to cancel selection of the screen.

How to capture full screen?

Click on "full screen" radio button and then click "Take Screenshot" button, Kahlown will go to minimized state to capture your screen. It will automatically save image to screenshots folder.

How to capture working area of the screen?

Clic on "working area" radio button and then click "Take Screenshot" button. This would only captur working area of screen. Working area does not include task bar, start menu, and clock area.

How to capture selected area of the screen?

Click on "Part of screen" radio button and then click "Take Screenshot" button and cursor will change into a cross to let you select the screen. Hold left click and drag mouse, when you leave mouse the selected rectangular area will be saved.
Press Control+Alt+F9 to cancel selection of the screen.

How to capture screenshot of a window?

Click on Window radio button and then click "Take Screenshot" and then click on the Software Window that you want to capture.

How to make Kahlown visible/invisible?

Since Kahlown runs silently in the background to spy on the computer screen so please use Control+Alt+F10 hotkey to make it visible or invisible. It is a toggle key.

How to activate kahlown using Email?

When you run your software for the first time it will ask you to activate the product. Please use the email address that you used to register with www.lesoftrejion.com to activate it.

Activate Kahlown using Email.


How to activate kahlown using license key?

Please select "License key" from the drop down list and Kahlown will show you a "Get Key" button. Click "Get Key" and Kahlown will generate a key for your computer.

Copy that key and then visit Generate License Key. Paste this key in the text box for the key and enter email address in the email text box. Now click on "Submit" button.

Your email address will be validated against the email that you used to buy Kahlown. If validation passes, you will be presented with license key, now copy this key and come back to Kahlown activate screen. Enter that license key in the box and click Activate. You must use the license key on the same computer.

Activate Kahlown using license key.


Error occured during activation?

If you are getting an error during activation, Please check following things.
  • Make sure you are connected to internet.
  • Make sure Kahlown is not being blocked by Firewall.
  • Make sure Kahlown is not treated or blocked by Anti Virus program.
Kahlown connects to our licensing server to validate the license against email address that you used to buy Kahlown.

Operating system compatibility?

Kahlown is made for Microsoft Windows only and is compatible with Windows XP, Vista, Windows 7, Windows Server 2003, and Windows Server 2008.

What is my old password when I run software first time?

If you run the software first time, Leave the old password field blank and enter your new password and save. Old password is empty by default.

How to play the videos?

There are two ways to play a video in Kahlown. Kahlown would automatically play the video in default media player.
  • Select the video from video list that you want to play and click Play button.
  • Double click on the video in video list and Kahlown would play it.

How to play encrypted video?

It is the same procedure to play the video which is described above but in case of a encrypted video, Kahlown would decrypt the file and play it. Decryption could take little longer if the file size is really big. Kahlown would display decryption progress as follows.

Decryption In Progress


When does Kahlown encrypt video in stealth mode?

Kahlown starts encryption as soon as file reaches it maximum allowed size by AVI which is 2 GB. You won't see progress if Kahlown is in stealth mode. If you press stealth mode hot key and enter correct password and video size is big enough that it could take some time to encrypt the video, then you would see encryption progress as follows.

Encryption In Progress


How long would Kahlown take to encrypt the video file?

Kahlown uses system resources in an optimized way and it really depends on available resources on the system. It would be really fast and you may not even notice if the video size is smaller but it could take up to several minutes if the video size is in gigabytes.

Is it possible that Kahlown could not encrypt the video file?

Yes, it is possible that Kahlown could not encrypt the file if user shuts down the computer and there's not enough time to encrypt the video file. Kahlown would finalize the video file without encryption so that video file does not get corrupted.

How to delete a video file?

Select the file that you want to delete in the video list, Press delete to delete the file.

What are the available payment methods to buy Kahlown?

You can use PayPal, or any of the other major credit cards. If you proceed to checkout, It will take you to the PayPal's website. There you can choose any method of payment. Please be advised that we do not store any kind of information related to payment in our system.

How to configure Kahlown to run at widows startup?

Please check the Run at startup checkbox. If it is checked Kahlown will start when windows is started and will keep spying on screen silently or secretly.

Media Player or Codec Requirements?

You must have Windows Media Player 11 or later version installed on your computer. This is required for the playback of the video files created by Kahlown and also for the quality of the video. Kahlown uses the default codec installed with Window Media Player to compress the video file.

What happens when all the free space is used during recording?

It automatically cleans up the space, When there is no free space. It leaves at least 500 MB free space for other processes or operating system, So when it has reached it's maximum, It deletes the oldest video file that it created and then creates the new one. So 500MB should always be free on your system drive.

How to access video files in file system?

Video files directory path is listed at the bottom of the screen. Copy and paste that address to the windows explorer to access the video files.

Error during installation

You may or may not see following error during installation process depending on your operating system and the version of internet explorer you have. If you see it just click Continue to completed the installation process.

Error during installation


How to record audio?

Check "Record Audio" option on the Kahlown screen. When it is checked it will start audio recording as soon as you start screen recording.
Audio recording is disabled in stealth mode because frame rate if video recorded in stealth mode is really low.

Kahlown screen recorder records black screen or when I play video it is all black screen.

Black screen displays when you are missing a codec or your media player doesn't support a codec.
Please visit Support page to download and install a codec that you need.
Other solution would be to record video without using any codec. In this case video size could be really big.

How to set hot key for stealth mode?

Please select any value from the drop downlist of hot key in the stealth mode section to configure new hot key combination.
Default hot key is Control+Alt+F10. Please see the following image..

Hot key drop down list in Stealth Mode (screen spy software)


How to set hot key for Screen Recorder?

Please select any value from the drop downlist of hot key in the screen recorder section to configure new hot key combination.
Default hot key is Control+Alt+F8. Please see the following image..

Hot key drop down list in screen video recorder


How to change output folder.

Please click on "..." button in Directory box to select a different output folder for your videos and screenshots.

How to restore default configuration.

You can always go back to original configuration by clicking on "Restore default configuration" menu under File menu.

Why does video lag.

It purely depends on available system resources, Kahlown would try its best to Sync audio and video, but if it doesn't have enough system resources available video might play a little faster than audio.
If you do see a lag try recording using hot key Control+Alt+F8. Hot key records smoother video as compared to "Start Recording" button.
Also try Xvid codec to compress the video file during recording. This is the most efficient codec and it doesn't lose frames during compression.
Don't worry about it, We have a solution for this issue now. Please click at Sync audio video lag to learn more how it works.

High CPU usage.

If you start screen recording using Control + Alt + F8 hot key then Kahlown would utilize maximum resources to record a smooth video with maximum frame rate which could be around 20 frames per second.

If you think it's creating problem for you, you can record screen using "Start Recording" button. It would use 30% less system resources and would still record a smooth video but it would not be as smooth as using the hot key.

How to sync audio video in Kahlown?

Click on the video file from the video list. Click on Sync A/V button. Kahlown will start processing the video file and will show the progress along the way. Kahlown will create a new video file and will list it in the video list. Click Sync audio/video lag to find out how it works and also see video examples.

How to hide Xvid status screen?

Xvid status screen pops up when you record video using Xvid codec. Please follow these steps to hide Xvid status screen.
  • Find Xvid in program file in start menu.
  • Click on Configure Encoder within Xvid
  • On Xvid configuration screen click on "Other Options"
  • Uncheck Display encoding status.

Hide Xvid encoding status


How to upgrade to Kahlown 4.8 (existing customers)?

In Kahlown 4.8 we have changed lots of things which may affect license information of existing customers.
Please follow these steps for smooth installation of Kahlown 4.8 without any error.
  • Download Kahlown 4.8 from our website.
  • Open Kahlown directory by clicking on Open button on Kahlown screen. If you have configured this directory to a folder of your choice then restored default configuration using menu item from File menu and then open kahlown directory.
  • After opening Kahlown directory, delete all .DLL files from this directory.
  • Now uninstall Kahlown using control panel.
  • Now install Kahlown 4.8 from the installer that you downloaded
  • Use your email address that you used to buy Kahlown to activate Kahlown again.

Still have questions about Kahlown?

Please visit Contact Us page and leave us a message and we will contact you as soon as possible.

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